User Agreement
 

Last updated: October 21, 2008


Thank you for visiting RedRoller.com.

 

This User Agreement, which includes the Privacy Policy , which is incorporated by reference for all RedRoller.com users and customers (collectively, "User Agreement") explains and governs your use of RedRoller's site and helps us maintain and manage a useful and safe service on the Site (collectively, the site and the services are referred to as the "Site"). RedRoller, Inc. ("RedRoller") may at any time modify this User Agreement by posting a revised version at this location and providing you notice of such change. Your continued use of the Site thereafter constitutes, agreement to the changed User Agreement. We may, with or without prior notice, terminate any of the rights granted by this User Agreement. You are required to comply promptly with any termination or other notice, including, as applicable, by ceasing use of the Site.

 

We encourage you to send us your comments and suggestions as often as you like. If you have a comment or suggestion, please use the Contact Us page. Though we may not be able to respond to every comment and suggestion, we read everyone's input. Any and all rights to comments, suggestions or other Content submitted to RedRoller become the exclusive property of RedRoller. Please note that RedRoller takes no responsibility and assumes no liability for any comment, suggestion or other materials posted or submitted by you. RedRoller also assumes no responsibility for reviewing such items and will not incur any liability as a result of their use or similarities with other Content (as defined below) that may appear in the future on the Site.

 

THIS IS AN AGREEMENT BETWEEN YOU AND REDROLLER. PLEASE READ THIS USER AGREEMENT CAREFULLY BEFORE USING REDROLLER.COM. Your use of this Site is expressly conditioned on your acceptance, and, if you are using the Site in connection with your employment, your employer's acceptance, of this User Agreement. By using this Site, you signify your acceptance, and, if you are using the Site in connection with your employment, the acceptance of your employer, of this User Agreement. If you do not agree with any part of this User Agreement, you shall not use this Site.

 

THIS SITE IS PROPERTY OF REDROLLER:

This Site, and all information, materials and content available on the Site or provided to the Site, as well as its "look and feel", including but not limited to trademarks, logos, services marks trade dress, logos, brand identifiers, text, graphics, button icons, images, audio clips, data compilations and software and the compilation or organization thereof (collectively, "Content"), is the property of RedRoller and/or its various third-party providers and distributors. Much of the Content found on this Site is owned by third-party providers and, specifically, certain information relating to the parcel shipping carriers found on the Site ("Carriers") is the copyrighted work of the respective Carriers and other information providers. Nothing contained on this Site should be construed as granting, by implication or otherwise, any license or right to use any of the Content without the written permission of RedRoller or such other party that may own the Content, as the case may be. The trademarks, service marks, trade dress, logos and brand identifiers displayed on this Site (collectively, the "Trademarks") are registered or common law Trademarks of RedRoller, its affiliates, or various third parties.

 

USE OF REDROLLER.COM:

RedRoller grants you a limited, non-transferable, non-sublicenseable, revocable license to use this Site in accordance with this User Agreement. You may only use this Site to transact and make legitimate purchases of products and services available on the Site and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases. This Site and the Content provided in this Site may not be copied, reproduced, republished, uploaded, screen-scraped, posted, transmitted or distributed without the written permission of RedRoller, and/or its third-party providers and distributors, except that you may display and print materials presented on this Site for your personal or internal business purposes. You may not use any "robot", "spider" or other automatic device or process, or any program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Content found on this Site, without the prior written permission of RedRoller. You agree that you will not transmit or otherwise transfer any Content found on this Site to any other computer, server, website, or other medium for any purpose including, but not limited to, distribution to any other party or for use as a service bureau or otherwise to provide services to third parties. You agree that you will not interfere or attempt to interfere with the proper working of this Site or with the software or hardware of RedRoller. You agree that you will not interact with RedRoller's Site without permission as an authorized Subscriber nor take any action that imposes any burden or load on our infrastructure other than as expressly permitted by RedRoller. Unauthorized use of this Site and/or the Content may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices and any other proprietary notices contained on the Site and in the Content, and you must not alter, obscure or obliterate any of such notices. The use of such Content on any other website or in any environment of networked computers other than your internal business networks for internal business purposes is prohibited. You agree to not submit or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. In addition, you agree to not post or transmit any information that (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right or as otherwise permitted under applicable law, (c) contains a virus, bug or other malicious code, or (d) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of this Site.

 

YOUR RESPONSIBILITY:

If you use this Site, you are responsible for maintaining the confidentiality of your password and associated account information. You agree that you are responsible for all activities that occur under your account or password. You represent that you are over fourteen (14) years of age and of sufficient legal age to use this Site and to create binding legal obligations for any liability you may incur as a result of the use of this Site, either on your own behalf or on behalf of your employer. You understand that you are financially responsible for all uses of this Site by you and those using your login information. You understand that you are responsible, financially and otherwise, for the accuracy of any information you provide to RedRoller, including but not limited to package dimensions and weight and address information. You accept full responsibility financially and otherwise to any Carrier you select for any shipment processed on the Site, and RedRoller accepts no liability for any charges you may incur with a Carrier, including, but not limited to, any additional fees resulting from inaccurate information provided by you.

 

YOUR PRIVACY:

Your privacy is extremely important to us, and you represent that you have read the RedRoller Privacy Policy, the terms of which are incorporated herein. You consent to the use of your personal information by RedRoller and/or its third-party providers and distributors in accordance with the terms of and for the purposes set forth in the RedRoller Privacy Policy. RedRoller agrees not to sell or otherwise market your email address(es) to any third party.

 

INFORMATION TRANSMITTED THROUGH REDROLLER.COM:

RedRoller may, from time to time, collect, monitor and review any information transmitted or received through this Site and reserves the right to censor, edit, remove or prohibit the transmission or receipt of any information that RedRoller, in its sole discretion, deems inappropriate, improper, or in violation of this User Agreement. During monitoring, the information may be examined, recorded or copied, and your use of this Site constitutes your consent to such actions. You grant RedRoller and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicenseable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such information in any form, media or technology.

 

LINKS TO THIRD-PARTY SITES:

This Site contains links to and frames of other websites that are provided solely as a convenience to you and not as an endorsement by RedRoller, its third-party providers or distributors, of the content or functionality of such other websites, nor of the owners of such sites, nor of the goods or services provided by such owners. Neither RedRoller nor any third-party provider shall be responsible for the content, function or availability of any other websites, nor for the actions of the owners of such sites or the quality or availability of any goods or services provided by such owner, nor do they make any representation or warranty with respect to any of the foregoing. If you decide to access other websites through the Site, you do so at your own risk and should review their terms and conditions and policies, which are applicable to them.

 

DISCLAIMER OF WARRANTY:

NEITHER REDROLLER NOR ANY THIRD-PARTY PROVIDERS OR DISTRIBUTORS MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THIS SITE, ITS AVAILABILITY, AND/OR ANY CONTENT PROVIDED ON THIS SITE, ALL OF WHICH ARE PROVIDED ON AN "AS-IS" BASIS, OR REGARDING THE SHIPPING SERVICES OR OTHER GOODS OR SERVICES REQUESTED FROM ANY CARRIERS OR OTHER THIRD PARTIES THROUGH THIS SITE. NEITHER REDROLLER NOR ANY THIRD-PARTY PROVIDERS OR DISTRIBUTORS WARRANT THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY OF THE CONTENT OR DATA FOUND ON THIS SITE, AND SUCH PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. NEITHER REDROLLER NOR ANY THIRD-PARTY PROVIDERS OR DISTRIBUTORS WARRANT THAT THIS SITE, ITS SERVERS OR ANY E-MAIL SENT FROM REDROLLER ARE FREE OF VIRUSES OR OTHER MALICIOUS CODE. SOME STATES DO NOT ALLOW THE DISCLAIMER OF WARRANTIES TO THE EXTENT PROVIDED HERE, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.

 

INDEMNIFICATION:

You shall hold harmless, defend, and indemnify RedRoller, its affiliates, and any third-party providers and distributors, and their respective officers, directors, shareholders, members, employees and agents, from and against any and all claims, cause of actions or demands, including without limitation legal fees, arising from or related to your use of the Site or breach of this User Agreement.

 

LIMITATION OF LIABILITY:

REDROLLER ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGE TO OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE OR YOUR USAGE OR DOWNLOADING OF ANY CONTENT FROM THE SITE. IN NO EVENT SHALL REDROLLER OR ANY THIRD-PARTY PROVIDER OR DISTRIBUTOR BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO LOST PROFITS, LOST SAVINGS OR LOST DATA), WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (i) ANY USE OF THIS SITE OR CONTENT FOUND HEREIN, (ii) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OR FUNCTIONALITY OF THIS SITE FOR PROCESSING SHIPMENTS), (iii) THE PERFORMANCE OR NON-PERFORMANCE BY REDROLLER OR ANY THIRD-PARTY PROVIDER OR DISTRIBUTOR, INCLUDING ANY CARRIER, INCLUDING, BUT NOT LIMITED TO, NON-PERFORMANCE RESULTING FROM BANKRUPTCY, REORGANIZATION, INSOLVENCY, DISSOLUTION OR LIQUIDATION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.

If, notwithstanding the foregoing, RedRoller or any third-party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with this Site or its Content, the liability of RedRoller and the third-party providers and distributors shall in no event exceed, in the aggregate, the greater of (a) the subscription fee and service charge for accessing this Site in relation to the applicable claim, or (b) US$100.00. In its sole discretion, in addition to any other rights or remedies available to RedRoller and without any liability whatsoever, RedRoller at any time and without notice may terminate or restrict your access to any or all component(s) or functionality of this Site. Some states restrict limitations of liability, so the foregoing limitation may not apply to you in its entirety.

 

SUBSCRIPTION:

By subscribing to the RedRoller.com service, you will be a subscriber ("Subscriber") and you agree to pay any and all fees in accordance with the terms of the service plan selected by you. Upon successfully completing the sign-up process and receiving confirmation from RedRoller that you are a Subscriber in good standing, the first month of your service is free. If you do not cancel during the first month, at 12:01am on the first day after the last day of the free-month period, you will automatically (you do not need to re-register) be subscribed to RedRoller.com until you cancel. If you change service plans by way of usage (in which case RedRoller will upgrade your plan automatically), you agree to be bound by the payment terms of the new plan. If an account is established for a business or other entity, the person establishing the account represents that he or she has all necessary authority to establish an account with RedRoller on behalf of the business or other entity and shall personally be liable for such account to the extent the business or other entity does not fulfill its obligations hereunder.

 

FEES and COSTS:

RedRoller's subscription service is currently available at the following prices, which may change from time to time, based upon the number of packages processed for shipment on RedRoller.com:

 

YOUR MONTHLY SHIPPING VOLUME YOUR AFFORDABLE MONTHLY FEE
0-150 $ 14.95 - per month
151-500 $ 34.95 - per month
501-1000 $ 59.95 - per month
1001+ $ 89.95 - per month
2000+ Custom Quote

 

Current pricing plans and billing information are posted at www.redroller.com/pricingAll plans are subject to a monthly subscription fee. After the initial free-month period, you will immediately be billed automatically in advance for the next month's service and each month thereafter. Each Subscriber's service fee will be based on the selected plan. You may upgrade plans at any time, and RedRoller will upgrade any Subscriber's plan automatically upon a Subscriber's exceeding the amount of packages subscribed for in the selected plan by way of usage. RedRoller does not charge its Subscribers any cancellation fees. In the event, however, you cancel your account with RedRoller and later wish to re-enable your account, you will be charged a twenty-dollar ($20.00) reactivation fee in addition to the cost of the new plan selected.

 

PREPAID DISCOUNTS:

RedRoller offers discounts of 10% and 15% for prepaid subscriptions for six and 12-month periods of service, respectively. Subscribers who sign up for either a six or 12-month pricing plan will be charged the full amount of their subscription after the expiration of the initial free-month period. The pricing inclusive of these discounts applies to the following service plans based upon the number of packages processed monthly for shipment on the Site:

 

Monthly Packages 6-Month Fee 12-Month Fee
* 0-150 $80.73 $152.49
* 151-500 $188.73 $356.49
* 501-1000 $323.73 $611.49
* 1001+ $485.73 $917.49
* 2000+ Custom Custom

 

Each Subscriber's service fee will be based on the selected plan. In the event a prepaid Subscriber upgrades plans or is automatically upgraded by RedRoller for exceeding the amount of monthly packages subscribed for in the selected plan, the Subscriber's prepaid discount shall remain in effect, and the term of the prepaid subscription shall be adjusted based upon the new plan. Upon the expiration of a Subscriber's prepaid term, RedRoller will automatically bill the subscriber at the monthly rate in effect at the time for the Subscriber's service plan unless the Subscriber elects to prepay for an additional term or cancels their subscription. Prepaid Subscribers may cancel at any time, and refunds for prepaid services shall be prorated by RedRoller.

 

AUTOMATIC RENEWAL:

All service plans automatically renew for the same term unless you cancel your account on the Site or call or write to us and cancel your service before the end of your current term. The automatic renewal begins at 12:01am on the first day after the last day of your term.

 

NO CREDIT FOR INACTIVITY OF ACCOUNT:

RedRoller does not provide refunds based on inactivity or non-usage of your account nor for any interruption of the RedRoller services.

 

THIRD PARTIES:


CARRIERS:

RedRoller does not provide any shipping services. You are a Subscriber to redroller.com and a customer of the various Carriers you contract with. All shipments requested through RedRoller are performed by Carriers and are governed by whatever terms of service such Carriers require, which may change from time to time. You are solely responsible for all expenses and costs incurred by the Carrier(s) on your behalf.

DHL Terms of Service

FedEx Terms of Service

Overnite Express Terms of Service

Lone Star Overnight Terms of Service

 

UNITED STATES POSTAL SERVICE:

For shipments on RedRoller.com with the United States Postal Service (USPS), you authorize RedRoller to use your credit card and other associated billing and payment information to create a postage account for you with Endicia Internet Postage ("Endicia") and store your username and password for that account. By choosing the USPS on the Site for your shipments, you acknowledge that you have read the applicable USPS rules and policies governing USPS shipments and agree to abide by such rules and policies. Fees and postage for USPS shipments processed on the Site will be billed directly to your credit card by Endicia. In addition, RedRoller charges a nonrefundable fee of $0.20 per shipping label for every USPS package processed on the Site for shipment.

 

DECLARED VALUE PROTECTION:

RedRoller does not offer, provide, or sell any kind of declared value protection or other package insurance to its customers. Declared value protection is offered by the participating Carriers at their sole discretion. In no event shall RedRoller be held liable for any losses or claims involving any Carrier or shipments processed on the Site.

 

GOVERNING LAW AND JURISDICTION:

This User Agreement and its performance shall be governed by the laws of the state of Connecticut, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Fairfield County, the state of Connecticut, United States of America, in all questions and controversies arising out of your use of this Site and this User Agreement, except as set forth in the following paragraph covering injunctive relief. To the extent allowed by applicable law, you must bring any claim or cause of action arising from or relating to your access or use of this Site or arising from the Terms and Conditions within two (2) years from the date on which such claim or action arose or accrued.

 

INJUNCTIVE RELIEF:

You acknowledge that a violation or attempted violation of this User Agreement may cause irreparable damage to RedRoller, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that RedRoller shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of this User Agreement by you, or your affiliates, partners, agents, or assigns as well as recover from you any and all costs and expenses sustained or incurred by RedRoller in obtaining such an injunction, including, without limitation, reasonable attorneys' fees. You agree that no bond or other security shall be required in connection with such injunction.

 

ATTORNEYS’ FEES:

If RedRoller or its affiliates take any action to enforce this User Agreement, such parties will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorneys’ fees and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled.

 

TERMINATION:

RedRoller, in its sole discretion, may terminate this User Agreement and/or the provision of any of the services available on RedRoller.com at any time for any reason, including, but not limited to, any improper use of this Site or your failure to comply with this User Agreement. Such termination shall not affect any right to relief to which RedRoller and its third-party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement, all rights granted to you will terminate and revert to RedRoller and its third-party providers or distributors, as applicable.

 

SEVERABILITY:

If any clause or provision set forth in this User Agreement is determined to be illegal, invalid or unenforceable under present or future law, the clause or provision shall be deemed to be deleted without affecting the enforceability of all remaining clauses or provisions.

 

NO ASSIGNMENT:

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

 

LAWFUL PURPOSES ONLY:

You may use the Site only for lawful, proper and appropriate purposes. You may not use our Site in any way that is illegal, improper or inappropriate. Any illegal, improper, or inappropriate use of the Site will result in immediate termination of your account(s). In addition, RedRoller may pursue any other action available to it under law or in equity.

 

HEADINGS:

The headings used in this User Agreement are included for convenience only and will not limit or otherwise affect the terms and conditions of this User Agreement.

 

ELECTRONIC COMMUNICATIONS:

You consent to receive communications from RedRoller electronically, including without limitation by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive notices electronically, you must notify us of your withdrawal of such consent and discontinue your use of this Site.

 

ENTIRE AGREEMENT:

This User Agreement, together with the Privacy Policy and any other terms and conditions incorporated herein or referred to herein, constitute the entire agreement between you and RedRoller relating to the subject matter hereof, supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified by you in any way without obtaining written consent of RedRoller prior thereto.